At Provus Wired and Wireless Communication LLC, we are committed to protecting the privacy and confidentiality of the data entrusted to us as a specialized telecom service provider. In the course of supporting GCC-based telecommunications projects and partnering with global OEMs, we may collect limited personal information through our website, such as contact details, professional affiliations, and technical identifiers provided via inquiry forms or cookies. This data is used exclusively to facilitate business communications, manage project-specific requirements, and enhance our service delivery. We do not sell or lease your information to third parties; any data sharing is strictly limited to authorized partners and primary contractors when essential for the execution of agreed-upon telecom infrastructure or consultancy services.

In compliance with the UAE Data Protection Law (PDPL) and relevant GCC regulatory frameworks, we implement robust technical and organizational measures to safeguard your data against unauthorized access or disclosure. We retain personal information only for as long as necessary to fulfill our contractual obligations or meet legal requirements. By using our website, you acknowledge our processing practices; however, you maintain the right to request access, correction, or deletion of your data at any time. For any privacy-related inquiries regarding our regional operations, please contact our compliance team at Info@provus.com

Effective Date: February 12^th 2026
Last Updated: February 12^th 2026
Company Name: Provus Wired and Wireless Communication LLC
Website: www.Provus.ae

1. Introduction

Provus company is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our telecommunications services.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full name
• Company name
• Email address
• Phone number
• Billing address
• Payment information
• Government-issued identification (where required for telecom compliance)

B. Telecommunications & Service Data

• Call detail records (CDRs)
• IP addresses
• Device identifiers
• Usage data
• Network logs
• Service configuration data

C. Automatically Collected Information

• Browser type
• Operating system
• Referring URLs
• Pages visited
• Date/time stamps
• Cookies and tracking technologies

D. Communications Data

• Support inquiries
• Emails
• Chat logs
• Call recordings (where permitted by law)

3. How We Use Your Information

We use collected information to:

• Provide and maintain telecommunications services
• Process payments and billing
• Comply with regulatory and legal obligations
• Monitor network performance and security
• Detect fraud or unauthorized access
• Improve user experience
• Respond to customer support requests
• Send service-related communications
• Conduct analytics and service optimization

We do not sell personal information.

4. Legal Bases for Processing

Where applicable, we process personal data under the following lawful bases:

• Contract performance
• Legal compliance
• Legitimate business interests
• User consent

5. Sharing of Information

We may share information with:

• Telecommunications carriers and infrastructure providers
• Payment processors
• Cloud hosting providers
• CRM and support platforms
• Regulatory authorities (when required)
• Law enforcement (where legally required)
• Professional advisors (legal, accounting)

All third parties are contractually required to maintain confidentiality and security.

6. Data Retention

We retain personal and telecommunications data:

• For the duration of the service relationship
• As required by telecom regulations
• As required for billing, tax, or compliance purposes
• As necessary for dispute resolution

Retention periods vary depending on legal and regulatory requirements.

7. Data Security

We implement administrative, technical, and physical safeguards, including:

• Encryption in transit and at rest
• Access controls
• Network monitoring
• Secure data centers
• Multi-factor authentication (where applicable)

However, no method of transmission is 100% secure.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic
• Enhance user experience

Users may control cookie settings via browser preferences.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction
• Request deletion
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

Requests may be submitted to:

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.