Effective Date: February 12th 2026
Last Updated: February 12th 2026
Company Name: Provus Wired and Wireless Communication LLC
Website: www.Provus.ae
1. Introduction
Provus company is committed to protecting your privacy. respects your privacy and is committed to protecting personal data in accordance with:
- UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law – PDPL)
- Applicable Telecommunications & Digital Government Regulatory Authority (TDRA) regulations
- Other applicable UAE laws and regulations
This Privacy Policy explains how we collect, use, process, store, and protect personal data when you use our website or telecommunications services
2. Information We May Collect
We may collect the following categories of information depending on your website browsing and relevant document(s) downloads requirement:
A. Identification & Contact Information
- Full name
- Emirates ID (if & where required by law)
- Company name
- Email address
- Phone number
B. Communications Data
- Support inquiries
- Emails
- Chat logs
3. Purpose of Processing
We process Personal Data to:
- Provide telecommunications and related digital services
- Comply with TDRA regulations
- Verify identity (KYC if and where applicable)
- Monitor network security and prevent fraud
- Improve service quality
- Respond to support inquiries
- Send service updates and administrative communications
We do not sell Personal Data.
4. Legal Basis for Processing (Under UAE PDPL)
We process Personal Data based on:
- Compliance with legal and regulatory obligations (including TDRA requirements)
- Explicit consent (where required)
- Legitimate business interests that do not override Data Subject rights
5. Sharing of Information
We may share information with:
- Telecommunications carriers and infrastructure providers
- Regulatory authorities (when required)
- Law enforcement (where legally required)
- Professional advisors (legal, accounting)
All third parties are deemed to contractually required to maintain confidentiality and security.
6. Data Retention
Personal Data may be stored:
- Within the United Arab Emirates
- In jurisdictions approved under UAE data transfer regulations
We retain Personal Data:
- As required by TDRA and UAE telecom record retention regulations
- As required under VAT and commercial recordkeeping laws
- For dispute resolution or legal compliance
After the retention period, data will be securely deleted or anonymized.
7. Data Security
We implement administrative, technical, and physical safeguards, including:
- Encryption in transit and at rest
- Access controls
- Network monitoring
- Secure data centers
However, no method of transmission is 100% secure. – Should this be there??
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze traffic
- Enhance user experience
Users may control cookie settings via browser preferences.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
Requests may be submitted to: Info@provus.com
10. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
11. Cross-Border Data Transfers
Where Personal Data is transferred outside the UAE, we ensure:
- Adequate data protection standards
- Contractual safeguards
- Compliance with UAE PDPL cross-border requirements
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
